May 26, 2017

Important Information About Pallet Shipping

Last time we explained how pallet shipping was a very cost effective way to place a large order. Let’s continue, by explaining what dock to dock delivery is. When a truck arrives with a pallet, the freight costs are based on dock to dock delivery – our dock to your dock. If a client doesn’t have a dock, then the client must assist in offloading the shipment. Generally, drivers are not paid to offload a delivery or bring boxes into a store. Therefore, if the client needs assistance, there is an additional charge. A tailgate delivery is when a driver uses a lift at the back of the truck to bring the pallet down and it typically costs $35.00 extra. An instore delivery costs another $35.00 to $45.00. As you can see, these additional charges start to add up!

So before you ask your driver to help you, stop and think.  If you do request the driver’s help, we get an additional bill, which we must then pass on to you.  In the past, we’ve battled with truck lines about these fees, but they say that it’s standard procedure. Therefore, we put a note on the pallet advising our clients of these fees to ensure you are informed.

A residential delivery can cost an additional $75.00, but if you let us know you are having the order delivered to a residence, we can look for ways to avoid these fees. For example, shipping to a local depot where you can pick up the order can help reduce the residential delivery costs.

For orders that have glass, arrangements and/or large pots, we strongly recommend shipping by pallet. It’s one of the only ways we can guarantee that there will be no breakage during shipment and delivery. If you order glass, arrangements and/or large pots by courier, then we cannot guarantee the delivery and you will be responsible for any breakage. Our experience with shipping has taught us that fragile items do not travel well in the courier system. That’s why we recommend clients purchase a few more items to have your order delivered on a pallet – it’s the best way to go.

If you have any questions or concerns regarding our pallet shipping, please feel free to give us a call or send us an email. We’ll be happy to help you determine the best cost effective way for you to place an order and have it delivered.